Privacy Policy

ProfitPlate ("we", "us", "our") provides a restaurant profit intelligence platform that helps restaurant operators track food costs, margins, overhead, and branch profitability ("the Service"). This Privacy Policy explains how we collect, use, store, and protect information when you use ProfitPlate.

By using ProfitPlate, you agree to the practices described in this policy. We encourage you to read it carefully.

We use the information we collect to provide and operate the ProfitPlate platform, and to calculate dish-level food costs, margins, and profitability on your behalf. Your data powers the reports we generate — including monthly profit and loss summaries, break-even analysis, and channel performance comparisons.

We also use your information to maintain account security and prevent unauthorised access, to communicate with you regarding your account, billing, and service updates, and to improve and maintain the reliability and performance of the Service.

We do not sell your business data, ingredient prices, recipes, or any financial information to third parties. Your data exists on this platform solely to serve your business.

All client data is stored in a secure, professionally managed cloud database with strict multi-tenant isolation. Your organisation's data is logically separated from all other clients at the architectural level — no other business on the platform can access your information, and our system is built to enforce this separation at every layer.

Passwords are stored in a secure, non-reversible format and are never viewable by our team. Email addresses are protected using encryption, and session credentials are managed and rotated automatically.

Access to your data within the platform is governed by role-based permissions. This means that each member of your team can only access the information appropriate to their assigned role, and sensitive areas such as billing are restricted to authorised owners.

We apply industry-standard technical and organisational safeguards across every layer of the platform — from data storage and transit to access control and monitoring. While every reasonable precaution is taken to protect your data, no internet-connected system can guarantee absolute security. We therefore also encourage you to use strong passwords and to avoid sharing login credentials.

We retain your business and operational data for as long as your account remains active. If your subscription is suspended or cancelled, your data may be retained for a reasonable period to allow for reactivation. After that period, data may be archived or permanently deleted in accordance with our internal data retention practices.

If you wish to request early deletion of your data, please contact us using the details provided at the end of this policy.

We do not share your data with third parties except in the limited circumstances described here.

With your consent, we may share data with a third party you have explicitly authorised. We work with trusted service providers who help us operate the platform — such as hosting and email delivery providers — and these providers are bound by confidentiality obligations and are not permitted to use your data for any other purpose.

Where required by law, regulation, or a valid legal process, we may be obligated to disclose information. In the event of a merger, acquisition, or sale of business assets, your data may be transferred as part of that transaction, and you will be notified in advance where reasonably practicable.

ProfitPlate currently uses a manual payment process. Payments are accepted via Payoneer, bank transfer, EasyPaisa, or JazzCash. Payment references and transaction details submitted to our team are recorded for verification purposes only. We do not store full payment card numbers or sensitive financial credentials.

Depending on your role and applicable law, you may have the right to access the personal and business data associated with your account and to request correction of any inaccurate information. You may also request an export of your data or ask us to delete your account and the data associated with it, subject to any legal or contractual obligations that require us to retain certain records.

To exercise any of these rights, please contact your account administrator in the first instance, or reach out to us directly using the contact details provided below. We will respond to all reasonable requests promptly.

ProfitPlate uses essential session-related storage to keep you logged in securely while you use the platform. This is strictly necessary for the Service to function and does not involve third-party advertising trackers or analytics platforms.

ProfitPlate is a professional business management tool intended for use by restaurant owners, managers, and their staff. It is not designed for or directed at individuals under the age of 18, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes in how we operate or to meet new legal requirements. When material changes are made, we will notify you by email or through the platform before the changes take effect. Your continued use of the Service after that point constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or about how your data is handled, please reach us through the Contact Us page on our website. Existing clients can also open a support ticket directly from within the platform via the Messages section.

We are committed to addressing your concerns promptly and transparently.